FREQUENTLY ASKED QUESTIONS (FAQ)
Q. What is TetravexII Puzzle Solver?
A. TetravexII Puzzle Solver is a software to help you solve any 16x16 edge matching puzzle like Eternity II TM puzzle. The solver algorithm used in this software will not solve the puzzle in just one run, but it will help you solve the puzzle in a fast, easy and fun way.
Q. Do you provide the Eternity II TM pieces' images and edge definition file?
A. Eternity II TM puzzle is a copyrighted product. No part of its puzzle including its pieces' digital image and edges definition can be distributed freely. You will have to buy the original puzzle, scan all its pieces' images, and create the edges definition file yourself.
Q. Can I solve the puzzle without having its pieces' images?
A. Yes. You just have to create its pieces' edges definition file. However, it will be easier for you to solve the puzzle with all its real pieces' images on board.
Q. What is the system requirement of this software?
A. TetravexII Puzzle Solver can run on any computer running Windows 98, Me, 2000, XP, and Vista. You will need at least 60MB free RAM and 10MB free hard-disk.
Q. How do I install TetravexII Puzzle Solver on my computer?
A. First you must meet the system requirement stated above. Then, download the TetravexII setup file on the download page. Follow all the instructions on the page. For Windows XP and Vista users, you must log-in as an Administrator to install the software correctly.
Q. Do you have a trial version of the software?
A. The software is now distributed under a FREE license. It means that you will have a fully functional software for Free and can be installed and used in any computers.
Q. I had a software run-time error: comdlg32.ocx is missing
A. comdlg32.ocx is one of Windows components to run this software. You need to download and install the component on your computer. The component installation file can be found by searching on Google website.
Q. My hard disk was crashed. Can I reinstall the software?
A. Yes. Just use the setup file and reinstall it. If you have any problem reinstalling the software, please contact us.